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The Toronto Comfort Extended Residences & Executive Corporate Condo Rentals located in downtown entertainment / waterfront district provides visitors a refreshing alternative extended stays to hotels. We encourage guests to review our rules & policies and cancellation information listed below. Should you require additional assistance of any kind, please do not hesitate to contact us immediately.

 

 

Q:  What essentials included & not included in your price & what do I need to bring?

  • We are pleased to provide our guests with most essentials, including towel service, soaps, cookware, coffee, tea, non-alcoholic beverage.  As well as candles, if requested.  In-suite laundry and detergents are provided.

  • Wireless Internet Access

  • In-Suite Entertainment, HDTV Home Theater with various DVD Movies and HD Cable with BBC, DW-TV, EuroNews - Check Channel Listings

  • We do not provided in-suite phone service, but you will have option to rent a Motorola Krzr K1 for making local and long distance calls.

  • We do not provide in-suite computer, however wireless internet is accessible from the suite free of charge if you wish to bring your own laptop.

  • Meals are not included, so you must bring or cook your own meals and alcoholic drinks.

  • To use the spa, swimming pool, and whirlpool, you must bring your own bathing suit.

  • Complimentary $25 Car Rental Credit for new Zip Car members

Q:  How is the Skytouch Presidential Suite different from Comfort/Family or Corporate Suite?  Is it off limit?

  • Our corporate suite and comfort suites ranges from 460 to 700 sq. with one bathroom.  Presidential Suites is twice the size over 1,000 square feet with separate two large premium bedroom and bathrooms.

  • Presidential suites are not off limit, but normally we inform our potential or existing customers that they eligible for a Presidential upgrade.  Other clients can apply, but not guaranteed.

  • The rate is higher and you must submit a refundable $500 damage deposit in cash on arrival and reservation deposit are much higher.

Q:  Why is the mobile phone rental optional? Can I call long distance as well?  How much does it cost?

  • Since there is no in-suite phone service, you will have option to rent a mobile phone

  • The cost of mobile phone service is $25/week + $1.00 per day after the first week ($1.00)

  • Free Local Calling in Toronto to any Toronto mobile or landline number and unlimited SMS to Canada & U.S. Mobile
  • Caller Display and Call Forwarding are included

  • Long Distance to Canada & lower 48 mainland United States are charged at $0.25 per minutes (more info)

Q:  What are your suite floor plans and what types of suites do you offer?

  • All our suites are either 1 bedroom or 1 bedroom + 1 mini-bedroom (den/work area) or a two bedroom + two bathroom Presidential Suite (1,000 square feet!)
  • For Comfort Suites, Units are 01, 02, 07, and 08.
  • For Skytouch Junior Suites: Unit 29
  • For Skytouch Presidential Prestige Suites: Unit 10
  • For Skytouch Presidential Junior Suites: Unit 02, Unit 09
  • For Skytouch Ocean View: Unit 01

Q:  There is a minimum stay requirement and do you offer nightly or drop in accommodation?

  • For priority nightly pricing based on 30 days and 29 nights, the minimum stay is six month.  For three to six month the price are higher.

  • We do offer temporary accommodations on very limited basis, these type of accommodations are only limited to visitors outside of Canada. 
  • We do not offer nightly or drop in accommodation since we are not a hotel according to our condo declaration.  Unless in exceptional cases, including, but not limited to emergency housing for medical treatments (documentation required), family emergency involving death or missing relatives, etc.

  • For security reasons, starting September 1, 2008, we required all our guest to fill out a occupancy form and lease agreement (will be supplied to you after your booking) to fill out and a copy to might be passed on to the building management and security.

Q: Where are you located and how far away is downtown? This is a safe area? Can I get access to a public transit?

  • We are located at the Toronto downtown waterfront, with most tourist attract in 3 to 15 minutes walking distance... no need to commute!
  • Our area is one of the safest, modern and upper class part of Toronto. In addition, our building maintain a 24 Hour Concierge desk and Security
  • Public transit is only 30 second walk from the north entrance.

Q:  How come I can not find your building on Google Satellite Map? Can you provide me with driving directions?

  • Our major intersection is Front Street West and Spadina Avenue, west from Spadina and Bremner Blvd.
  • You may not find us in some satellite maps since our building has just being completed in October 2007.
  • For driving directions or learn how to get here by the public transit, please visit our newly created How to Get Here page


View Larger Map 

Q: Do you provide car rental & parking?

  • Current we do not operate a car rental service, however there is Zip Car rental service that charges base on hourly use with a very reasonable rate are located right in our underground parking lot. For more information or rates, please visit their web site here.

  • Parking are available upon request in advance at the time of reservation for $12.50/day for 10 days or less, $10/day for 10 or more days and just $7.00/day for 30 or more days.

  • Parking is not guaranteed if you do not notified us in advance, if you show up with a vehicle without informing us, we will do our best to allocate a available parking for you and charge you $15/day. However, in event that there is no available parking, you are responsible for find alternative parking as we have the rights to refused entrance to our underground parking

  • Additionally, for new Zip Car members, we are pleased to offer $25 complimentary free driving credit. 
    Join Zipcar and get $25 in free
                              driving!

Q:  Is there a reservation and security deposit?  Is it refundable? Can I pay the reservation deposit by check/money order and where do I send it to?

  • You will need to pay a 35% reservation deposit w/ VISA, MasterCard, American Express, or Discover via PayPal.  100% refundable if you choose to cancel 45 or more days prior to the initial arrival date, 50% refundable if is less than 45 days, and no refund if you cancel within 21 days prior to initial arrival date.

  • All refunded issued will subject to 3.5% surcharge, this amount help us cover cost of credit card commission charged by PayPal.  

  • Security deposit are required at our discretion

  • If you cancel prior arriving, the rental fees and security deposit will be returned to you.

  • We do not accept money orders or personal checks.

  • Please note, we only accept cheques, checks, money orders in either Canadian or US Funds. All prices are quoted in Canadian Dollar (CAD) but we only accept payments in Canadian Currency for domestic guest
  • International guest have the option of paying in US dollars with prior notice + $9.00 surcharge

Q:  Why is there a security/safety/damage deposit?  How much is the security deposit?

  • We required a security deposit for many reasons, mainly we only want to attract professionals and upper class couples whom will not likely damage or removes our property without consent.

  • We will let you know how much is the security deposit after we received the reservation and application letter.

  • The deposits can be as low as $400 and as high as $1,500 depending on your application.

Q:  How do I pay and get my refund on security/safety/damage deposit?.

  • You will need to pay security deposit by cash

  • Alternatively, a authorization on a VISA or MasterCard can also be used as damage deposit and credit card imprint and signature will be kept on the file for 30 days after departure if this option is chosen.

  • In event of damage occurred during your stay, we will either charged you for the full amount of repair or replacement if cost are known or make a temporary authorization or charged to your credit card up to amount on the imprint and follow by a second charge if the cost of repair or replacement is higher or issue refund if it is lower. For more detail, please refer to the Policies Section on this page the how we determine and charges you for the damages, repairs or replacements.

Q:  Do you accept personal cheques/checks/money order and Credit Cards?

  • No, we do not accept money order or cheques / checks

  • We are more than happy to accept credit card for the initial reservation amount of $300, but the balance must be paid in US / Canadian currency in cash or International Postal or Bank Money Order on arrival. This is necessary in order to keep our price low by avoiding 3.5% credit card surcharge, in addition to growing trends in credit card fraud.

  • It is possible to pay in full with credit card, please contact me to make that arrangement.


Q:  Can I bring additional guest?

  • Yes, the reservation includes stay for two adults for Comfort and Corporate suites and four adults for Presidential Suites, each additional guest will be charged $125 for the entire duration of the stay.  Our suite can accommodate up to 4 to 6 guests.  Multiple Bed available upon request. You ask you to kindly include the name of all guests and potential guests on the occupancy form in advance. Each unauthorized guest not listed on the occupancy form will counted as additional occupant and will be charged accordingly.

Q:  How do I return the keys

  • We'll normally arrival at 12 PM at the day of your departure to clean the rooms and get the keys from you, however if you are leaving earlier, please call us at 416.837.4965 or toll-free 1.888.887.7728 and we'll arrange someone to pick up your keys.  Please note: you must return your key at the final day of your stay. Alternatively, if you wish to have early checkout, you can also return the key to the security and we'll mail you the damage deposit after the room-check. However, we do reserves the rights to hold your deposit up to 7 days.

Q:  Does all guest have access to the amenities? Is it included in your accommodation?

  • All our guest will have access to our amenities such as the swimming pool, gym and spas free of charge during normal hours of operation between 6:00 am to 11:00 pm

  • The amenities will be close or inaccessible during the normal daily cleaning. The pool and spa will be close during any monthly water change in accord to the City of Toronto health and safety bylaw or repair which can last up to 3 business days.

  • Please note that all minor underage of 18, must be accompany by adult when using the public amenities as such as the gym, as there is no life guard. We will not be responsible for any injuries or loss of life regardless of circumstances.

Q:  How do arrange the check in time and check out?

  • Your host will contact you 3 days to a week in advance to arrange your check in arrival time, including arranging any airport pick ups.

  • Once the check in time arranged, please make sure you arrive on time, you will be given a 1.5 hour of grace period to arrive.

  • A fee of $15 will be charged for each hour of lateness to compensate the host beyond 1.5 hour.

  • Checkout time will be arranged after you are check in.

Q:  Do you provide a ride from the airport or train station?

  • Yes, we offer pickup from Pearson International Airport for $50 and drop off at airport for $40 provided that you provided at least 48 hours notice or else a additional $10 surcharge fee apply.

  • Public Transit only cost $3.00 if you choose to take the public transit from Airport.

Q:  Is there any other rules or anything else I should know about?

  • Not pets allowed, unless prior arrangement are made

  • We urge all our guests to go barefoot and to keep our suite as clean as possible, we do reserve the right to charge up to $300 in event of excess cleaning if required, such as hard stain, shoe dirt imprints in our carpet or flooring, found usage of tobacco products inside our suite or any other reasons in our discretion

Policies

Reservation Deposit
To secure a reservation with PayPal, a valid credit card number will be required and kept on file.  Reservation by personal checks/cheques can be arrange, this forms of payment must be received within 21 days of the reservation request for complete processing.

Minimum Stay Requirement
The minimum stay are six month in most cases, three months to six month are available in some circumstance.  Although, we offer short-term accommodation on extreme rare bases for family members involving with medical treatments and family emergencies.

Cancellation or Date Change Policy
We request that guests contact us at least 45 days prior to their arrival date should they wish to cancel. Otherwise, guests will be charged for the 50% of reservation deposit if cancellation are made within 30 days prior to arrival and no refund if it within 21 days of arrival date.  Same policy applied to date change, no charge if the change is made 45 days prior to initial arrival date or we are able to find alternative tenant for dates which you have booked, and in event no tenant found, the reservation deposit will be fortified and new deposit will be required for the new reservation.


Smoking Policy
Our suites are smoke-free. We kindly ask that you help keep our smoke-free rooms just that. Guests found to be smoking in suites will be charged $100 for deep-cleaning deducted from their deposits. We further thank you in advance for limiting your use of tobacco products to designated smoking areas within the building, and outside on our porches, patios, and balconies.

Children
We welcome children of all ages as our very special guests, including guest and infants.

Additional Guest
Our reservation price includes stay for two adult guest on one queen size bed in all our one bedroom suites or four adult guest in two bedroom suites, each additional guest will be charged $125 for the duration of the stay regardless of age, including infant.

Pets
We apologize that pets are not permitted.

Quite Hours
We ask our guests to refine from loud music from 11:00 PM to 8:00 AM, excessive music compliant will be dealt with case-by-case basis by the residence security staff.

Privacy Policy
This site is owned and operated by Charles Huang, who also owns the Toronto Comfort Rentals family brands and currently serves as Vice President of Marketing, Acquisitions and Web Development. Your privacy is very important to us. We respect the privacy of every individual who visits this Web site or responds to this rental advertisements. To help protect your privacy, we are happy to inform you we will not share any personal information with any other party.

Security Deposit
We have the rights to withhold portion or entire security/damage deposit if we determine that damage had occurred to our property or missing.  In there is no damage occur, we reserve the right to hold up the deposit up to 7 days after your checkout date. If a credit card imprint authorization is signed and no damage is found on checkout, the authorization receipt will be kept for 30 days on file before its being destroyed. In event of damaged occurred, we either make a immediate charged for full extend of damage or cost of replacement if known, or make a temporary authorization to your credit card for a amount up to full agreed deposited as signed and differences of repair or replacement will be applied on a second charged if it is greater than initital charge or be refunded if the cost is lower.

Rent Payments
Upon arrival, we required our guest to submit first and last month of rent + security/damage deposit.  In addition, post-dated cheque/money order or credit card authorization for the remaining month.

Our Rights to Cancel
We reserves the right to cancel  your reservation or ask you leave our property, if your payment had bounced (e.g. bounced cheques NSF, or declined credit card payment), or if we feel our property will be damage as result of your stay.  In such case, we will issue you a full refund with the security deposit if you had not arrived, if you had arrived and damages had not occur, we will ask you to leave and the amount equivalent to nights remaining will be refunded to  you along with the security deposit, provided nothing is damaged or missing.  The payment will be made out to you within 7 days by method which you paid.  We reserves the right to refuse any future renewal of stay or bookings.

Injuries
We will not be responsible for any injuries or death that occurred while staying in our suite, regardless of situation or circumstance, even if it we are found to be negligence.

Reserve to change policies and agreements
We reserves to change our policies at any time with or without notice.

Damages
You are fully responsible for damage or any items gone missing in our suites, all security deposit will refunded provided the keys are returned to the owner at last day of your stay.  There is fees for replacement of keys and fobs of $200 per set. For more details, please refers to Damage Deposit section under FAQ.  You may not move or modified any furniture including sofas, desk or bed frame without consent of the owner's permission, and guest will be liable if all damages, including scratches to hardwood floor if found responsible.

Removal of Towels
Towels are not to be removed from the suite, or else a $30 will be applied to your credit card or deducted from your damage deposit for each item goes missing.  We encourage all our guest to respect this rule, since it is extremely time consuming for us to replace those items.  Current Inventories: 4 set of face, hand and bah towels for Skytouch Junior Suite, five set of face, hand and bath towels, with additional 8 of each set for Comfort Suites and 8 sets of each for Skytouch Presidential Suite.

Terms & Condition of Use

Liability
Guests’ liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred.

Damage to residence property
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the residence’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Removal of residence property
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.

Tampering with fire detection systems and fire fighting equipment
We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the residence, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the residence due to their actions and additionally may be asked to leave the residence. Depending on the severity of the guest actions, the Police may become involved at the residence’s discretion. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.

Inappropriate behavior
It is the residence’s policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by the Security Staff, or if any inappropriate behaviour is brought to the attention of the Security Staff, the residence reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the residence’s discretion, or guests may be asked to leave the residence.

Lost / Damaged property
Should any guest lose any belongings during their stay or incur damage to their property, if we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and an item is not reclaimed with 3 months of the guest’s departure it will be disposed of by the residence.

Payment Terms
We do not accept visa electron, we only accept credit card by PayPal.  Please checks, cheques and money order must be cleared prior to your arrival and we hold the rights to refuse accommodation in event of bounced or dishonor payment.  All paper forms of payment must be received by us 15 days prior to arrival date.

Check in / Out times
Check in and Check out times are explained when bookings are made. Any extension to the check out time, either pre-arranged or as a late departure, may incur a charge upon departure.

Vehicles
All vehicles are parked at the owners’ risk. Should a problem occur with a vehicle in the underground visitors, the residence cannot accept any liability. If a vehicle is left in the visitors parking or any where on residence property for more than 8 hours after the guest has departed without the written consent of the residence, the residence reserves the right to remove the vehicle at the owners’ expense.
Nothing in these terms or conditions shall limit or restrict the guests’ legal rights as a consumer.

Definition of an residence
The Act defines an residence as "an establishment held out by the proprietor as offering food, drink and, if so required, sleeping accommodation, without special contract, to any traveler presenting himself who appears able and willing to pay reasonable sum for the services and facilities provided and who is in a fit state to be received."

Complaints
Any issues or complaints in regarding to the property or suites must be reported to owner within 24 hours of problem discovered in order for the owner to fix, resolve, or issue any form of compensation.

Our responsibility for guest's property
The proprietor of any residence has a duty to take reasonable care of the property of his guests brought to the residence, whether resident or not. We will not be liable for any property exceeding value of $50 regardless whether as a result of negligence of the residence owner. The proprietor can avoid his liability only if he can prove that the loss or damage was caused by the guest's own negligence, or by an Act of God, or by an Act of the Queen's enemies.

Owner's strict liability
This liability, which applies only to owners, whether they have been negligent or not, extends to the loss or damage of guests' property only if at the time of the loss or damage sleeping accommodation had been reserved for the traveler; and the loss or damage occurred between the midnight immediately preceding and the midnight immediately following his stay at the residence.  The strict liability does not apply to vehicles or property left in them, live animals or their harness or other equipment As strict liability no longer applies to these items, the owner no longer has a right to detain them as security for unpaid bills.

We reserves the rights to change the F.A.Qs, Policies and Terms of Use anytime without notice.

 


I AGREED, UNDERSTAND AND ACCEPT THE FAQs, RULES & POLICIES AS OUTLINED, I WOULD LIKE TO PROCEED WITH MY RESERVATION



Copyrighted © 2012 Toronto Comfort Extended Rentals & Executive Corporate Condo & Lofts, Division of Skytouch-Transition Residences